FAQ

Check here to see some frequently asked questions answered!

What is your shipping policy?

Ready to ship items will ship on the following Tuesday and Friday from order. MTO items have their own stated shipping guidelines. Though I try my best to stick to this and get items to you as soon as possible, sometimes USPS snafus and life create little delays. I am a one woman show, and sometimes, I make mistakes. I am always happy to answer any questions regarding the shipping timeline of your specific order via email or Facebook messenger.

At this time, I am unable to guarantee combined shipping for multiple orders or any address changes after an order has been placed. Sometimes drop days are just too chaotic, but when I am able, I will try to make some magic happen.

 

Where do you get your supplies?

All of our apparel is made from natural materials and is sweatshop free. I do not sew them myself because that is not a skill I have! But, we make sure to partner with manufacturers committed to ethical labor and environmental practices, and we are always up front about where each run of apparel was sourced by us. 

Our leather is by-product, deadstock, and seconds leather. Most of it is leather that has been upcycled, or would have been thrown away for minor flaws that we can work through, or around.

 

How often do you drop new merchandise?

Our drops are on Sundays at 11 am PST. Things tend to move FAST, so if there is something you have your eye on, be sure to be on the website right at 11. The week's current offerings are previewed in our Facebook community group and on instagram throughout the week. Come join us! 

 

What are customs and how do I get one?

Every month, Kat will drop a limited number of custom spots. In order to reserve your place in line, you will put down a $10 deposit which is then applied to the final balance of your custom. You will be added to the custom list after your spot has been purchased and this form has been completed.

Pieces start at $18, with charms, cutouts, complex stamping, and paint all being a modest additional fee. You may order up to two pieces per custom slot. I will style a tag with your saying, fitting stamps. You then will get 2 rounds of revision on charm and stone choices.

Come with as much or as little inspiration as you want! We will surely make something rad together.